Refunds & Returns

The short version

If something's wrong with what you receive — broken, spoiled, or not what you ordered — we'll replace it or refund you. Email sheridanseafood@gmail.com with your order number and a photo, and we'll sort it quickly.

Your Australian Consumer Law rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to have goods replaced if they fail to be of acceptable quality. Nothing in this policy limits those rights.

Damaged or faulty on arrival

Jars and knives: if your order arrives damaged (e.g. a broken jar) or faulty, contact us within 48 hours with a photo and your order number. We'll send a replacement or refund you in full, including shipping — no need to post anything back.

Fresh oysters: check them when they arrive. If oysters arrive in poor condition — warm, open shells that don't close when tapped, or damaged — tell us within 24 hours with a photo and we'll replace or refund them. Because oysters are live and perishable, we can't accept claims after that window or for oysters that weren't refrigerated after delivery.

Change of mind

Unopened jars and knives can be returned within 14 days of delivery for a refund of the product price — contact us first, and return postage is at your cost. Items must be unused, sealed, and in original condition.

We can't accept change-of-mind returns on fresh oysters — they're a live, perishable product.

How refunds are paid

Refunds go back to your original payment method through Shopify, usually within a few business days of approval. We'll confirm by email when it's processed.